Who to contact

Education Payroll processes schools’ payroll on behalf of the Ministry of Education in line with school's instructions. 

If you are school employee and your question is about your current or previous pay, please discuss this with your school. Your school will have all your pay information and can raise a query through the correct channels. See also: Information for school employees

Topic (a-z)	Phone (9.30am to 3.30pm Mon-Fri)	Email or Post	More information
ACC for employees	0508 668 6729 option 4	support@novopay.govt.nz
Authorised user payroll queries	0508 668 6729	support@novopay.govt.nz
Compliments and complaints		Compliments and complaints (edpay.govt.nz)
EdPay access			Getting started in EdPay training guide Authorised user access
Employment advice			Contact the NZ Schools' Trustees Association (NZSTA) NZSTA — Home
Education Sector Logon Contact the Education Sector Service Desk:	0800 422 599, option 2	service.desk@education.govt.nz	The Ministry of Education website: ESL information and multifactor authentication
Schools' payroll remediation queries	0800 439 333	remediation.query@education.govt.nz	0800 439 333 (8am – 5pm, Monday – Friday)
Media queries		communications@edpay.nz
Official Information Act requests		communications@edpay.nz
Overpayments (Authorised users or school employees who have questions about overpayments correspondence received)	0508 668 6729 option 2	overpaymentsupport@edpay.nz Overpayment Support team PO Box 3049 Wellington 6140
Payslips for reliever teachers (School employees and former employees can contact the school, which can generate payslips)		Payslip resend request form for relievers	Resend payslip
Salary assessment (Authorised users or school employees who have questions about salary assessment correspondence received)	0508 668 6729 option 3	salaryassessment@novopay.govt.nz Salary Assessment unit PO Box 3049 Wellington 6140	Salary assessments
Staffing and funding queries see the Ministry of Education	04 463 8383	resourcing@education.govt.nz	Operational funding - Ministry of Education Entitlement staffing - Ministry of Education (education.govt.nz)
Statement of service		Complete a NOVO9t form and an authorised user can email the completed, signed form to support@novopay.govt.nz.  If you are not in contact with the school, you can email the form to info@novopay.govt.nz with Statement of service in the subject line. There is a 15-20 working day turnaround.	NOVO9t see EdPay and forms
Website feedback		Website feedback (edpay.govt.nz)

General questions not covered by any of the above can be sent to info@edpay.govt.nz