Who to contact

Education Payroll processes schools’ payroll on behalf of the Ministry of Education in line with school's instructions. 

If you are school employee and your question is about your current or previous pay, please discuss this with your school. Your school will have all your pay information and can raise a query through the correct channels. See also: Information for school employees

Topic (a-z) Phone (9.30am to 3.30pm Mon-Fri) Email or Post More information
ACC for employees 0508 668 6729 option 4 support@novopay.govt.nz
Authorised user payroll queries 0508 668 6729 support@novopay.govt.nz
Compliments and complaints
Compliments and complaints (edpay.govt.nz)

EdPay access

Getting started in EdPay training guide

Authorised user access

Employment advice

Contact the NZ Schools' Trustees Association (NZSTA) NZSTA — Home
Holidays Act remediation queries

0800 439 333

0800 439 333 (8am – 5pm, Monday – Friday)
Media queries
Official Information Act requests

(Authorised users or school employees who have questions about overpayments correspondence received)
0508 668 6729 option 2 overpaymentsupport@edpay.nz
Overpayment Support team
PO Box 3049
Wellington 6140

Payslips for reliever teachers

(School employees and former employees can contact the school, which can generate payslips)

Payslip resend request form for relievers Resend payslip
Salary assessment

(Authorised users or school employees who have questions about salary assessment correspondence received)
0508 668 6729 option 3 salaryassessment@novopay.govt.nz
Salary Assessment unit
PO Box 3049
Wellington 6140
Salary assessments
Staffing and funding queries see the Ministry of Education 04 463 8383 resourcing@education.govt.nz  Resourcing - operational funding and staffing entitlements (education.govt.nz)
Statement of service
Complete a NOVO9t form and an authorised user can email the completed, signed form to support@novopay.govt.nz. 

If you are not in contact with the school, you can email the form to info@novopay.govt.nz with Statement of service in the subject line. There is a 15-20 working day turnaround.
NOVO9t see EdPay and forms

Website feedback
Website feedback (edpay.govt.nz)

General questions not covered by any of the above can be sent to info@edpay.govt.nz