Contact us
Contact points for:
Education Payroll authorised users
Education Payroll Service Centre
If you are an authorised user of the Education Payroll service, contact the School Account Team for help:
See also: Sending forms
Salary Assessment Unit
If you have a question about a salary assessment submitted, contact the Salary Assessment Unit:
Overpayment Support Team
If you have a question about an overpayment, contact the Overpayment Support Team:
- Phone: 0508 668 6729 and choose option 2
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Email: overpaymentsupport@edpay.nz
- Mail: Overpayment Support Team, PO Box 3049, Wellington 6140
ACC Team
If you are an authorised user and you have a question about your employee on ACC, contact the ACC team:
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School employees, including relievers
If you have a question about your own pay or leave balance, speak to your school's principal or payroll administrator.
See also: Information for school employees
Salary Assessment Unit
If you have a question about an email you have received from the Salary Assessment Unit, you can contact them directly:
- Phone: 0508 668 6729 and choose option 3 (available 9.30am to 3.30pm weekdays)
If you are calling from outside New Zealand, the Salary Assessment Unit can be reached on: 04 495 2100 - please note that international calling rates apply
- Mail: Salary Assessment Unit, PO Box 3049, Wellington 6140
See also: Salary Assessment Unit forms
Overpayment Support Team
If you have a question in relation to a letter you have received from the Overpayment Support Team regarding an overpayment, you can contact them directly:
- Phone: 0508 668 6729 and choose option 2 (available 9.30am to 3.30pm weekdays)
- Email: overpaymentsupport@edpay.nz
- Mail: Overpayment Support Team, PO Box 3049, Wellington 6140
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Staffing and funding queries
For queries on staffing and funding in your school, contact Resourcing:
Or see Contact details for staffing enquiries (Ministry of Education website).
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Employment advice
New Zealand Schools' Trustees Association provides employment advice to boards of trustees. See the NZSTA website.
Feedback
Compliments and complaints
To help us improve our service to you, please use the form below to submit any compliments or complaints to our Service Centre
Website
We welcome your feedback on any of the information given in this website, especially out-of-date or incorrect information, or broken links – so we can fix it!
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